Program

In this session, Norberts Millers from DECTA reveals the journey of creating a global payment infrastructure, from a single acquirer setup to full orchestration. He’ll share key insights into scaling, managing risks, and optimizing payments through advanced routing, AI fraud prevention, and adaptive 3DS. A must-see for those looking to understand the real costs and rewards of building a custom payment system.

The way in which people choose to pay is changing rapidly, with wallets on the rise to become the default payment type for many. This raises questions around interoperability, infrastructure and regulation and the strategic opportunities for payments organisations. When non-financial services like ApplePay, GooglePay and Paypal have the strongest hold on the wallet market what does the evolution of wallets say about the changing payments landscape? 

In this presentation, you will discover how your bank can harness the power of physical payment cards to drive growth and customer satisfaction. Tapio will explore why physical payment cards remain crucial in today's digital world. He will also discuss how banks can leverage this last physical touchpoint to enhance brand marketing, differentiate themselves, and better meet consumer needs. 

A brief introduction will be provided on attributes, also known as verifiable credentials, within the context of the EUDI wallet to introduce to the audience what an attribute is. Following this, the audience will be invited to interactively share the types of attributes they personally hold, with the results displayed on a large screen. Using the list of collected attributes, the speaker will draft real-world use cases and practical application, showcasing how organizations can incorporate these results into their daily operations.

Explore the revolution of CRM from traditional systems to today’s state.  Uncover how AI is revolutionizing CRM by automating interactions and enhancing decision-making.  Get ready for practical use-cases and real (live) AI demonstrations!

Tuomas and Amartya will be leading a discussion on the fast-evolving cross-border payments landscape with the audience. The purpose of the session is to share experiences on current challenges and emerging opportunities in this space for Baltic and Nordic companies. How will your company benefit from democratization of access to the global financial infrastructure?

Practical workshop to set up omni-channel automation for customer service email and chat agents; Fully automate staff training agents; Automated marketing agents; Automated webshop content agents. Also includes an introduction to RAG (Retrieval Augmented Generation) systems to enable LLMs (Large Language Models) to work with private business data in a secure environment, even on-premises.

In his presentation, Jānis will provide valuable insights into the realities of digital communication, drawing from his day-to-day interactions with businesses. He will highlight the untapped potential available to enhance sales and customer care, offering guidance on how to identify and leverage these opportunities to reach our goals. Additionally, Jānis will discuss current communication trends and explore emerging technologies, including RCS (Rich Communication Services), to equip us with a forward-looking perspective.

Heavy regulations benefit no one - neither the city, nor the user and the business. An alternative paradigm is to build a collaboration. A case study on how we leveraged AI to improve the safety and parking ecology for e-scooters in our cities of presence.

Join us for Business Speed Dating, a fast-paced networking session where participants from various companies will have the chance to connect and exchange business contacts. In just two minutes per table, you'll introduce yourself, share your details, and then move on to the next person, maximizing networking opportunities in a short time. It’s a fun, efficient way to meet potential partners, clients, or collaborators and build connections that can drive future business.

In this interactive session, you'll face real-life data scenarios requiring quick decisions, just like managers and C-level executives. Make your choices, then gain expert insights into how AI and data tools could optimize these decisions. Get practical tips, hints, and a showcase of powerful tools to elevate decision-making in real-world business situations.

This session, will explore strategic decision-making for fintechs poised for scaling: Should you rely on a third-party White Label Core Banking provider, build your own infrastructure, or adopt a hybrid approach? We'll examine the pros, cons, and key considerations of each path, focusing on speed to market, cost efficiency, control, scalability, and innovation potential. Real-world case studies will illustrate these options, guiding fintechs in making informed, strategic choices.

Explore Latvia's pivotal role in the MiCA regulatory landscape, covering key insights on fintech regulation, supervision strategies, and innovations in digital finance. Discover how Latvia is shaping a modern, dynamic environment for financial growth and crypto advancement in Europe.

In this session, I will guide you through the essentials of building a standout personal brand on LinkedIn. We’ll explore creative content strategies, storytelling, and how to engage beyond just posting—think comments, networking, and meaningful connections.

You’ll get practical tips on how to balance authenticity with strategy, and we’ll do a live LinkedIn profile audit with actionable feedback. Plus, I’ll share a list of AI tools to boost your LinkedIn game.

We’re diving into key eCommerce challenges for 2025, from cutting warehouse costs and optimizing product mixes to enhancing customer experience and building brand trust. Our paid media strategies will cover ways to boost sales, leverage data insights, and manage rising CPCs. With real case studies, we’ll explore solutions at both business and product levels, including delivery improvements, forecasting, and data tracking to drive growth in an increasingly competitive market.

This workshop provides a hands-on exploration of SAP NFT Management. Participants will learn how to easily create an NFT collection, add it to a blockchain, and distribute it. The workshop will also cover integration with SAP Emarsys for styling NFT claim emails and automating NFT-related events. The goal is to provide a comprehensive overview and practical tips for using SAP's NFT Management solution to launch your own NFTs. There will also be time for a Q&A to get all your questions answered.

As customers are expected to be treated in a more personalized manner regardless in which channel. Therefore, SAP is going towards a Channel-less Vision, that dives into the data, that delivers a channel-less experience to the customer.  

Discover the advantages of non-custodial payment cards, merging blockchain security with traditional payment convenience. This session covers why they're essential, how they enhance user control, and when to integrate them into your payment strategy—straight from the experts at Holders. Ideal for those looking to innovate in fintech and digital payments.

Delve into crucial regulatory topics with the Bank of Latvia, including crypto asset regulation and licensing, current regulatory expectations, the implications of the upcoming Digital Operational Resilience Act (DORA) effective from January 2025, and the integration of AI in financial services. This session offers essential insights for navigating the regulatory landscape and leveraging emerging technologies in the financial sector.

In this keynote, we'll uncover the essential truths every business should know before starting their AI journey. Highlighting both its triumphs and obstacles, we'll share practical insights from Ervy's experience in transforming corporate learning. Discover how AI equips employees with tools to boost efficiency and drive continuous improvement.

Gabriel Stefanak from DECTA presents essential digital banking solutions to meet evolving financial demands. Covering crypto integration, AI, cloud computing, and core features like onboarding and payments, this session explores how DECTA’s end-to-end solutions drive speed, security, and scalability. Discover strategies for in-house vs. outsourced development and the benefits of DECTA’s white-label options for seamless digital transformation.

As AI chatbots and assistants become the key middleman between consumers and brands, monitoring your brand’s share of voice has never been more essential. In this interactive session, Julia will guide you through the evolving landscape of AI brand monitoring, sharing fascinating findings from Peak Ace’s studies in the e-commerce and fintech sectors. Through real-time exercises and polls, you’ll discover whether your brand is visible in AI-powered conversations and explore strategies to track and optimise your brand’s presence across platforms like ChatGPT. Come ready for an interactive experience and leave with actionable insights for your brand’s AI visibility.

This session will explore the transformative power of AI in e-commerce, focusing on how Printful uses data to empower merchants with smart, intuitive decision-making tools. We'll look at real-world applications that personalize the customer experience and make the process of running an online store more efficient. 

Join the NFT Treasure Hunt for a chance to win big! Throughout the two days of ECOM'21, explore participating company booths to find QR codes linked to exclusive NFTs. Scan and collect all 4 NFTs by visiting each booth to complete your collection. Once you've gathered all 4, you’ll automatically enter a raffle to win a special prize! Open to all attendees, this is a fun way to engage with top companies, explore their offerings, and dive into the world of NFTs. Happy hunting!