International conference eCom21 program
5 March 2020

9:00 - 9:30 Registration

Keynote Speakers

9:30 - 9:50
Europe and AI: the case for future European competitiveness President Emeritus of European Council, Herman van Rompuy
9:50 - 10:10
Overview of AI technologies for the future Max Plank Institute, Ivan Yamshchikov

1st block. Change Management​

10:10 - 10:30
Building organizational culture and competencies for AI ready organizations ČEZ Group, Daniel Krystof
10:30 - 10:50
Is data an asset? How data could be monetized by large business organizations AirBaltic, Jolanta Rema
10:50 - 11:10
Case study: using AI and Big Data competencies to expand legacy business MTS, Arkady Sandler

11:10 - 11:40 Coffee Break

11:40 - 12:10
Panel discussion: Acquire or Develop? Discussion with Start-Ups, VC and Angels TBA

2nd block. AI and e-comnerce case studies from financial industry

12:10 - 12:30
Powering the security foundation with AI to deliver friction-less, secure payment experiences Visa, Thomas Holt Nielsen
12:30 - 12:50
Case study: an Internal start-up Klix.app within a major bank Salto, Raimonds Kulbergs
12:50 - 13:10
Case - study: AI enabled biometrics for HomeCredit Innovatrics, Donal Greene

13:10 - 14:10 Lunch

14:10 - 14:30
Panel Discussion: Future for FinTech and e-commerce Moderator: Igor Rodin, Deloitte. Participants: Visa, askRobin, Travel Union, TBA

3rd block. Customer experience in the digital age

14:30 - 14:50
Building working RPA process to enhance customer experience Circle K, Liga Micule
14:50 - 15:10
Disrupting the travel industry business model Ozon.Travel, Mikhail Osin
15:10 - 15:30
TBA Maxima, Viktor Troicin
15:30 - 15:50
Case study: AI, botchats and drones in the world's largest postal territory Russian Post

Coffee Break 15:50 - 16:10

17:40 - 18:00
Panel Discussion: Using digital tools to increase customer satisfaction Moderator: Gabor Toth, Yusp. Participants: Raimo Matvere, E-residency; Gatis Rozenfelds, Tribe

The program is preliminary, may be changed in process of preparation

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